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shipping & returns

Shipping

We use USPS standard shipping to ship products to you once you place your order.

We will strive to process your order within 1 to 2 business days and expect to receive your package within 2 to 8 business days.

Shipping Rates:

  • Flat Rate USPS Priority Shipping: $6 per order anywhere in the US. 2-3 business days delivery.
  • USPS First class mail Shipping: $3 per order anywhere in the US. 5-7 business days delivery.
  • If you place an order worth $50 or more you automatically get Free First class mail Shipping anywhere in the US.
  • If you live in the San Francisco Bay Area and would like to pick up personally please select "Pick Up" as you shipping option when checking out.
  • Alternatively, shoppers can also shop for single items and hold delivery till value crosses $50 to avail free first class mail shipping. Just choose "Pick up" option at check out every time you purchase until the value reaches $50 or more.
  • If you have any questions about our shipping practices or looking for international shipping, please email us at maiacollections2014@gmail.com
  • We have included Flat rate USPS International shipping to Canada at $20 per order

 

 

Returns

We are confident you will be happy with your purchase. However, if for any reason you are not satisfied with your online purchase, we offer 100% money back guarantee (money back excludes any shipping charges you paid to have the order shipped to you)

  • All returns must be unused/ unaltered. If you are not satisfied with your order, you may return the item after contacting us at maiacollections2014@gmail.com or at 415-509-4430.
  • Send it back to us within 5 business days of receiving it. Please note, you will need to bear the cost of shipping the product from you to us. 
  • Allow for enough days if you are shipping the product back to us via regular mail.
  • Once the item is received in original condition, refund (excluding shipping charges) will be made for the total cost on the card you used to place the order.
  • If your order has been damaged, please provide a photo to document the damage. A refund or exchange, of your choice will be made.
  • Sorry we do not accept request for returns over 5 days of receiving the order. Please note: this policy applies for online order only.